How long does delivery take?
Orders are prepared within one to two working days. Transit then depends on the destination: see the table on our Shipping & Delivery page for the estimate that applies to your country.
What does delivery cost?
Delivery is €15 per order and becomes complimentary once the order passes €100, whatever the destination. The exact amount is shown at checkout before you pay.
Do you ship outside the European Union?
Yes, to the destinations listed in our shipping table. Any duty, import tax, or customs handling charge at the destination is the recipient's responsibility.
How do I track my order?
A tracking reference is emailed when the parcel is dispatched. The first carrier scan can take up to 48 hours to appear; if nothing has moved for seven working days, write to us with the order number.
What payment methods do you accept?
Major credit and debit cards. Card details are entered on our checkout page and passed to our payment provider; we do not store your full card number. More detail is on our Payment & Pricing page.
Can I change or cancel an order?
Write to us as soon as you notice something. Before an order is picked we can usually correct an address, remove an item, or cancel it. Once it is with the carrier, it can only be returned under our returns policy.
How long do I have to return something?
Thirty days from delivery, provided the set is unused, unwashed, and in its original packaging. The steps are set out on our Returns & Exchanges page.
When will my refund arrive?
Returns are inspected within a few working days of arriving with us, and the refund is then issued to the original payment method. Banks commonly need another 5 to 10 working days to post the credit.
Do you offer exchanges?
We handle exchanges case by case. The simplest route is to return the set for a refund and place a fresh order, so nothing waits on a parcel travelling back to us.
What if an item arrives damaged?
Write to us within seven days of delivery with photographs and your order number. Where a fault is confirmed we will repair, replace, or refund the item, and reasonable return postage is on us.
Do you restock sold-out sets?
Often, though not on a fixed schedule. Tell us which set you are waiting for and we will let you know when it returns.
I am in the European Union — can I cancel?
Yes. As an EU consumer you may withdraw within 14 days of delivery without giving a reason. Our 30-day policy runs alongside that right and does not replace it; the practical steps are on the Returns & Exchanges page.
Still unsure?
Write to customersupport@wernerforster.com and we will answer on the next working day.